Academic Support and Retention Specialist
2 weeks ago
Overview of the Role:
- Provide comprehensive academic guidance to students regarding program requirements, general education criteria, registration processes, and institutional policies. Assist students in developing strategies for academic success, financial literacy, and exploring career pathways.
- Support and engage with students facing academic challenges, including those on academic probation or returning to the university, ensuring they receive the necessary assistance throughout their academic journey.
- Participate in initiatives aimed at enhancing student retention, conduct outreach for re-enrollment, and facilitate workshops focused on academic success skills.
- Work collaboratively with various campus departments, including the Solution Center, Career Services, Registrar's Office, and Admissions, to address obstacles to student success and provide timely support and information.
- Regularly update and manage undergraduate student records using Salesforce CRM to ensure accurate tracking of student progress.
Essential Qualifications:
- A Bachelor's Degree with relevant experience in the field of higher education.
- Familiarity with Student Information Systems (SIS) and Salesforce CRM is advantageous.
- Understanding of academic support strategies and practices that promote student success.
Application Instructions:
Applications will be reviewed on an ongoing basis until the position is filled. The role is part-time, temporary, and does not include benefits.
Applicants are required to submit a resume and a cover letter. Additionally, contact information for three references will be requested during the application process.
UMass Lowell is committed to equal opportunity and affirmative action. All qualified candidates will be considered for employment without regard to race, gender, color, religion, national origin, age, veteran status, disability, sexual orientation, gender identity/expression, marital status, or any other protected status.-
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