Client Services Specialist

1 week ago


Hills, Iowa, United States Hills Bank Full time

Role Overview:
As a key member of our team, you will deliver exceptional service to our clients, addressing their financial inquiries through various communication channels including phone, email, and chat.


KEY RESPONSIBILITIES:


  • Client Assistance:
    Manage incoming customer calls and respond to both secured and unsecured email inquiries with professionalism and efficiency.
  • Financial Guidance:
    Assist customers in understanding their financial options and provide solutions tailored to their needs.
  • Problem Resolution:
    Address and resolve customer issues promptly, ensuring a positive experience with our services.

Skills Required:
Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.



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