Customer Service Center Agent
2 weeks ago
LOCATION: Remote position available.
BENEFITS: At Hills Bank, we prioritize our employees as our greatest asset. We offer a comprehensive and competitive benefits package that reflects our commitment to employee well-being, ensuring that they can take care of themselves and their families.
ROLE OVERVIEW:
As a Customer Service Center Agent, you will deliver exceptional service to clients while addressing their financial needs through various communication channels such as phone, email, and chat.
KEY RESPONSIBILITIES:
- Customer Support: Manage customer inquiries via telephone and email, ensuring responses meet or exceed expectations. Inquiries may include:
- Account balances and transaction details
- Order processing for checks and debit cards
- Requests for fund transfers, account closures, and other transactions
- Wire transfer assistance
- Support for banking services (cards, mobile banking, online banking, etc.)
- Basic account maintenance and updates
- General product inquiries
- Maintain a thorough understanding of the bank's products and services to effectively address questions and identify sales opportunities.
- Recognize and resolve issues as necessary while adhering to established policies and procedures.
- Ensure the security of customer accounts and maintain confidentiality of customer information.
ADDITIONAL DUTIES:
- Assist in the Operator role as required.
- Provide indirect support to customers by assisting colleagues with inquiries.
- Engage in ongoing training to maintain necessary skills.
- Perform other assigned tasks as needed.
EDUCATION AND QUALIFICATIONS:
- High school diploma required; an associate's degree or bachelor's degree preferred.
- 1-2 years of experience in a related field is preferred.
- Ability to take initiative, accept responsibility, and work independently while contributing to a team environment.
- Proficient in standard office skills, including computer and communication skills.
- Consent to remote monitoring of customer calls is required.
EQUAL OPPORTUNITY EMPLOYER
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