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Client Service Center Agent

2 months ago

Hills, Iowa, United States Hills Bank Full time

Overview:
Deliver exceptional assistance to clients while addressing their financial requirements through various communication channels including phone, email, and chat.


KEY RESPONSIBILITIES:


Client Assistance:
Manage incoming client calls and provide responses to both secured and unsecured email inquiries.


Communication Skills:
Utilize effective communication techniques to ensure clarity and understanding in all interactions.


Problem Resolution:
Identify client issues and provide timely solutions to enhance customer satisfaction.


Team Collaboration:
Work collaboratively with team members to share insights and improve service delivery.