Client Care Specialist

4 months ago

Indian Hills, United States Sanders & Johnson, Inc. Full time
Job DescriptionJob Description

Become a full-time Client Care Specialist with Sanders & Johnson, Inc. and help provide a vital service to countless people in need Our Indian Hills, CO office needs someone like you on our phones to assist both our customers and our technicians.

What do we offer our Client Care Specialist? We're glad you asked

Based on experience and skill set, you earn $18.00 - $24.00 per hour, plus bonuses We also provide terrific benefits and perks, including paid time off (PTO), health, dental, vision, life, AD&D, paid holidays, a retirement plan with company match, opportunities for training and advancement, and the ability to bring your dog to work

Our office is open from 8:00 AM - 5:00 PM

Sounds good doesn't it? Join us today and become an integral part of a fun and friendly team

YOUR DAY-TO-DAY AS OUR CLIENT CARE SPECIALIST

As a Client Care Specialist, you are a professional problem solver who keeps our customers happy and our technicians on track to succeed Every day, you speak with both potential and current customers over the phone and help them out with whatever they need. You schedule service requests with the appropriate field technicians while entering and verifying customer data in our database. Throughout each day, you keep in touch with our field techs.

You oversee our warranty return process, schedule replacement estimates, and follow up with supply houses about materials. As needed, you also perform light sales duties such as promoting service agreements and accessories. You've already got some customer service experience under your belt, so you know that not every interaction will be easy or pleasant. No matter what comes your way, you handle every situation professionally and promptly. You enjoy putting your problem-solving skills to the test and feel great about helping our customers

Here's what we need from you:

  • 3+ years of experience in a related position
  • Computer proficiency and ability to use Microsoft Excel

Experience working in an HVAC company is a plus but not required. Are you highly organized and attentive to even the smallest of details? Do you enjoy helping others and fixing problems? Can you mesh well with and thrive in a supportive office environment? If so, we need you as our Client Care Specialist Keep reading to see if our company is a good fit for your needs.

SANDERS & JOHNSON, INC. - WHY CHOOSE US?

Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 40 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC businesses. Our organization has seen several years of steady growth even during the pandemic. We have great leadership who are personally interested in the success of the company, a loyal base of customers, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

If being a Client Care Specialist sounds like the job for you, then apply today Our application process is a breeze, just fill out our initial short form to get started. Can't wait to hear from you

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