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IT Support Specialist

2 months ago

Buffalo, New York, United States MacLean-Fogg Full time
IT End User Specialist 3

MacLean-Fogg is a globally recognized leader in the design and manufacture of innovative fastener solutions, engineered components, and advanced manufacturing systems for the automotive and industrial sectors.



As an IT End User Specialist 3, you will provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.



Key Responsibilities

  • Provide troubleshooting and resolution for complex operating errors
  • Administer Active Directory On-Premises, Azure AD, and various other Microsoft cloud services
  • Research and develop solutions for emerging problems
  • Install and configure software or hardware updates or patches
  • Evaluate and resolve network connectivity or communications systems issues
  • Develop and maintain documentation related to systems or workstations and may provide user training
  • Ensure systems and workstations are compliant with organizational policies and security standards
  • May set up and deploy new user workstations or accounts
  • May assist with IT asset tracking
  • Complete all necessary documents fully and accurately
  • Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
  • Follow all Safety, Environmental and Quality policies and procedures
  • Travel time ~25%
  • Perform other duties as assigned


Requirements

  • Perform work under minimal supervision
  • Familiarity with Windows 11 and Microsoft Server environments
  • Handle complex issues and problems and refer only the most complex issues to higher-level staff
  • Possess comprehensive knowledge of subject matter
  • Typically require a bachelor's degree and 4 to 6 years of experience


Competencies/ Skills

  • Advanced verbal and written communication skills
  • Computer skills
  • PowerShell scripting
  • Project scheduling skills
  • Planning skills
  • Technical expertise
  • Problem-solving skills
  • Customer service-oriented mindset


MacLean-Fogg Company is an equal opportunity employer and welcomes applications from diverse candidates.



Job Details

  • Job Family: IT
  • Pay Type: Salary