Senior Vice President of Care Team Operations

2 days ago

Eden Prairie, Minnesota, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly skilled and experienced Senior Vice President of Care Team Operations to lead our Care Team in delivering exceptional service to our clients. As a key member of our leadership team, you will be responsible for providing strategic direction and functional expertise to drive business growth and improve operational efficiency.

Key Responsibilities
  • Develop and execute strategic initiatives to improve customer experience, reduce customer effort, and enhance claims handling processes.
  • Partner with claims operations leadership teams to establish and implement priorities, performance goals, and objectives to ensure departmental results.
  • Lead Care Team and claims operations support teams to develop and implement process improvements that significantly improve quality across the team, department, and/or business unit.
  • Ensure direct reports understand and can articulate client needs, processes, and practices of the business unit, and can deliver KPI outcomes consistent with expectations of the enterprise, business unit, and the customers served.
  • Build on existing relationships, establish an environment of trust, and inspire teamwork to encourage skill building and risk taking.
Requirements
  • Bachelor's degree from an accredited college or university preferred.
  • Ten (10) years of contact center/customer experience related to this position and a demonstrated track record of consistently meeting and/or exceeding performance expectations or equivalent combination of education and experience required.
  • Proficiency in current technology tools for contact center management, reporting tools, common office applications, and presentation software.
  • Ability to drive performance targets to completion.
  • Strong oral and written communication, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Leadership/management/motivational skills.
  • Ability to operate effectively and decisively in a high-level business environment.
About Sedgwick

Sedgwick is a leading provider of technology-enabled risk and benefits solutions. We are committed to delivering exceptional service to our clients and making a positive impact on the world through the people and organizations we serve.

We are an equal opportunity employer and a drug-free workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

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