Business Development Center Representative

4 days ago

Chesapeake, Virginia, United States First Team Automotive Group Full time
Business Development Center Representative

First Team Automotive Group is seeking a highly motivated and results-driven Business Development Center Representative to join our team. As a key member of our sales team, you will be responsible for generating sales appointments with customers who contact our centralized facility via the internet and phone.

Responsibilities:

* Respond to internet and phone inquiries with courtesy, accuracy, and professionalism.
* Promptly and accurately enter all customer inquiry data into the CRM and other appropriate systems.
* Generate sales appointments.
* Conduct phone and email campaigns to drive sales.
* Conduct phone surveys to assess customer preferences and quality of experience.
* Effectively utilize lead management tools.

Requirements:

* Excellent verbal and written communication skills.
* Strong MS Office Suite computer skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Ability to work in a call center environment.
* Strong organizational and time management skills.
* Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits:

* Competitive compensation package.
* Medical, dental, and vision plans.
* Company-paid employee life insurance of $25,000.
* Short-term disability insurance.
* Employee assistance program.
* 401K plan.
* Discounts on vehicles, parts, and service.
* Quarterly employee recognition.

Customer Experience Specialist

As a Customer Experience Specialist at First Team Automotive Group, you will play a critical role in delivering a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. You will be responsible for generating sales appointments with customers who contact our centralized facility via the internet and phone.

Responsibilities:

* Respond to internet and phone inquiries with courtesy, accuracy, and professionalism.
* Promptly and accurately enter all customer inquiry data into the CRM and other appropriate systems.
* Generate sales appointments.
* Conduct phone and email campaigns to drive sales.
* Conduct phone surveys to assess customer preferences and quality of experience.
* Effectively utilize lead management tools.

Requirements:

* Excellent verbal and written communication skills.
* Strong MS Office Suite computer skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Ability to work in a call center environment.
* Strong organizational and time management skills.
* Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits:

* Competitive compensation package.
* Medical, dental, and vision plans.
* Company-paid employee life insurance of $25,000.
* Short-term disability insurance.
* Employee assistance program.
* 401K plan.
* Discounts on vehicles, parts, and service.
* Quarterly employee recognition.

Automotive Sales Associate

First Team Automotive Group is seeking an Automotive Sales Associate to join our team. As a key member of our sales team, you will be responsible for generating sales appointments with customers who contact our centralized facility via the internet and phone. You will be responsible for delivering a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner.

Responsibilities:

* Respond to internet and phone inquiries with courtesy, accuracy, and professionalism.
* Promptly and accurately enter all customer inquiry data into the CRM and other appropriate systems.
* Generate sales appointments.
* Conduct phone and email campaigns to drive sales.
* Conduct phone surveys to assess customer preferences and quality of experience.
* Effectively utilize lead management tools.

Requirements:

* Excellent verbal and written communication skills.
* Strong MS Office Suite computer skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Ability to work in a call center environment.
* Strong organizational and time management skills.
* Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits:

* Competitive compensation package.
* Medical, dental, and vision plans.
* Company-paid employee life insurance of $25,000.
* Short-term disability insurance.
* Employee assistance program.
* 401K plan.
* Discounts on vehicles, parts, and service.
* Quarterly employee recognition.

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