Technical Assistance Coordinator

2 days ago


Phoenix, Arizona, United States Smardt Full time
Position Overview

Salary: Competitive

Join our growing team at Smardt

We are seeking a dedicated and skilled individual to fill the role of Technical Support Specialist within our Service department. This position is crucial for maintaining our commitment to exceptional customer service and operational excellence.

Key Responsibilities

The successful candidate will report directly to the Service Manager, Americas, and will be responsible for ensuring that our clients receive timely and effective support for their technical needs. Responsibilities include:

  • Collaborating with the Technical Support Manager - West on escalated issues within the AMER/EMEA regions, with a primary focus on the AMER region.
  • Utilizing remote data analysis to diagnose and resolve technical issues.
  • Conducting on-site visits to engage directly with equipment and stakeholders.
  • Participating in Root Cause Analysis (RCA) and 8D team initiatives.
  • Engaging with suppliers on technical matters and collaborating with Engineering, Controls, Manufacturing, and Quality teams.

Continuous Improvement Initiatives

As part of our commitment to product excellence, the Technical Support Specialist will:

  • Work closely with Engineering on product development and testing for troubleshooting and enhancement.
  • Travel to client sites as necessary to understand operational challenges and gather relevant data.
  • Coordinate support from related departments to implement corrective and containment actions.

Essential Qualifications

  • Strong analytical and problem-solving skills.
  • Educational background in a relevant field such as Engineering, Business, or equivalent experience (minimum 5 years).
  • Hands-on experience with oil-free chillers and magnetic bearing compressors.
  • Ability to contribute to overall company value through warranty cost reduction and business improvement.
  • Self-motivated, resilient, and adaptable to changing environments.

Interpersonal Skills

  • Ability to work independently as well as collaboratively within a team.
  • Effective communication skills, especially under pressure.
  • Strong relationship management capabilities to engage and address customer needs.
  • Proven track record of driving results and enhancing customer satisfaction.

What We Offer

  • Competitive salary package.
  • Comprehensive group insurance fully covered by the employer.
  • 401K matching program (up to 6%).
  • Opportunities for professional growth and advancement.
  • Annual performance evaluations.
  • Access to a robust training program.
  • Be part of a dynamic and expanding industry.



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