End-User Support Specialist
2 weeks ago
Position: Desktop Support Specialist
Required Skills: Deskside assistance, IT troubleshooting, SCCM, Active Directory 360, BitLocker, Autopilot, Field Support
Professional Experience: Minimum of 4 years
Work Environment: Onsite/FTE
Coforge is seeking a Desktop Support Specialist with a robust skill set to join our team:
- Proficient in deskside support at an associate level with hands-on experience in imaging, troubleshooting laptops/desktops, resolving printer malfunctions, and managing equipment logistics.
- Must possess over 4 years of experience in deskside support roles.
- Skilled in imaging processes utilizing Pix boot, SCCM, and/or Intune.
- Experience in addressing issues related to Active Directory 360.
- Familiarity with BitLocker, Multi-Factor Authentication (MFA), and Google Duo.
- Knowledgeable in Autopilot functionalities.
- Capable of resolving Level 1 and Level 2 password, access, and general laptop concerns.
- Experience in supporting hybrid and remote users within a large enterprise setting is essential.
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