End-User Support Specialist

2 weeks ago


Oklahoma City, Oklahoma, United States Coforge Full time

Position: Desktop Support Specialist

Required Skills: Deskside assistance, IT troubleshooting, SCCM, Active Directory 360, BitLocker, Autopilot, Field Support

Professional Experience: Minimum of 4 years

Work Environment: Onsite/FTE

Coforge is seeking a Desktop Support Specialist with a robust skill set to join our team:

  • Proficient in deskside support at an associate level with hands-on experience in imaging, troubleshooting laptops/desktops, resolving printer malfunctions, and managing equipment logistics.
  • Must possess over 4 years of experience in deskside support roles.
  • Skilled in imaging processes utilizing Pix boot, SCCM, and/or Intune.
  • Experience in addressing issues related to Active Directory 360.
  • Familiarity with BitLocker, Multi-Factor Authentication (MFA), and Google Duo.
  • Knowledgeable in Autopilot functionalities.
  • Capable of resolving Level 1 and Level 2 password, access, and general laptop concerns.
  • Experience in supporting hybrid and remote users within a large enterprise setting is essential.


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