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Technical Support Specialist
2 months ago
Job Summary
The University of Oklahoma is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our network and computer operations.
Key Responsibilities
- Configure and install hardware and software systems to ensure optimal performance.
- Diagnose and resolve technical issues in a timely and efficient manner.
- Communicate effectively with employees to discuss technical problems and provide solutions.
- Assist employees in troubleshooting software, email, web, and other application issues.
- Prioritize workload to ensure critical issues are resolved first.
- Document common support procedures for employees to follow.
- Provide remote support as needed.
- Collaborate with external consultants and manufacturers to ensure optimal system performance.
- Manage Microsoft Active Directory security groups and group policy objects.
- Configure, optimize, and migrate shared user data from network attached storage and server-based file shares.
- Manage Windows endpoint management, including image maintenance and updates via MECM/SCCM.
- Manage print servers.
- Perform other duties as needed to fulfill the function of the position.
Requirements
- Bachelor's degree.
- 36 months of experience in IT Help Desk, Client Support, or a related field.
Preferred Qualifications
- Knowledge of different applications and systems.
- Ability to diagnose and solve IT problems.
- Knowledge of remote desktop applications.
- Strong analytical and problem-solving skills.
- Excellent interpersonal skills.
Working Conditions
- Standard office environment.
About the University of Oklahoma
The University of Oklahoma is an inclusive community that values respect, civility, and access. We strive to create a learning and working environment that is enriched by the unique talents, perspectives, and experiences of our community.
Equal Employment Opportunity Statement
The University of Oklahoma does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.
