IT Support Technician
2 weeks ago
Position: Desktop Support Specialist
Required Skills: Deskside assistance, IT troubleshooting, SCCM, Active Directory 360, BitLocker, Autopilot, Field Support
Experience Level: 4+ years
Location: Oklahoma City, OK
Employment Type: Full-Time / Onsite
Coforge is seeking a dedicated Desktop Support Specialist with a comprehensive skill set:
- Proficient in deskside support at an associate Level 1.5, with a solid background in imaging, troubleshooting laptops and desktops, resolving printer malfunctions, and managing equipment logistics.
- Minimum of 4 years of experience in deskside support roles.
- Expertise in imaging processes utilizing Pix boot, SCCM, and/or Intune.
- Familiarity with resolving issues related to Active Directory 360.
- Knowledge of BitLocker, Multi-Factor Authentication (MFA), and Google Duo.
- Experience with Autopilot for device provisioning.
- Capable of addressing Level 1 and Level 2 concerns, including password resets, access issues, and general laptop troubleshooting.
- Experience in supporting hybrid and remote users within a large enterprise framework.
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