Technical Support Expert

1 week ago

Oklahoma City, Oklahoma, United States Jobot Full time
Job Description

We are seeking a highly skilled Desktop Support Specialist to join our team at Jobot. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees.

About the Role

This is a unique opportunity to work with a dynamic team and contribute to the smooth operation of our computer systems. As a Desktop Support Specialist, you will be the first point of contact for employees seeking technical assistance.

Key Responsibilities
  • Technical Support: Provide technical assistance and support related to computer systems, hardware, or software.
  • System Maintenance: Ensure the smooth operation of our computer systems and provide a seamless experience for our users.
  • Problem-Solving: Be a part of a team that resolves technical issues, installs new software, and maintains computer networks.
Responsibilities
  • First Point of Contact: Serve as the first point of contact for employees seeking technical assistance.
  • Remote Troubleshooting: Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Issue Resolution: Determine the best solution based on the issue and details provided by the user.
  • Communication: Walk the user through the problem-solving process.
  • Escalation: Direct unresolved issues to the next level of support personnel.
  • Information Provision: Provide accurate information on IT products or services.
  • Documentation: Record events and problems and their resolution in logs.
  • Follow-up: Follow-up and update user status and information.
  • Feedback: Pass on any feedback or suggestions by users to the appropriate internal teams.
  • Process Improvement: Identify and suggest possible improvements on procedures.
  • Hardware and Software Installation: Install, modify, and repair computer hardware and software.
  • Diagnostic Programs: Run diagnostic programs to resolve problems.
  • Network Troubleshooting: Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Peripherals Installation: Install computer peripherals for users.
  • Issue Verification: Follow up with users to ensure the issue has been resolved.
  • Usage Feedback: Gain feedback from users about computer usage.
  • Malfunction Analysis: Run reports to determine malfunctions that continue to occur.
Qualifications
  • Experience: Proven experience as a Desktop Support Technician or similar role of 5+ years.
  • Technical Skills: Ability to diagnose and resolve basic technical issues.
  • Language: Proficiency in English.
  • Communication Skills: Excellent communication skills.
  • Customer Service: Customer-oriented and cool-tempered.
  • Education: BSc/BA in IT, Computer Science or relevant field.
  • Certification: Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
  • Software and Hardware Experience: Experience with O365 and installing various software and hardware.
  • Problem-Solving Skills: Strong problem-solving skills.
  • Prioritization: Ability to manage multiple priorities in a fast-paced environment.
  • Operating Systems: Strong understanding of Microsoft and Apple operating systems.
  • Technical Knowledge: Able to read and understand technical manuals.
  • Multi-Tasking: Ability to multi-task and prioritize projects effectively.
  • Network Security: Knowledge of network security practices and anti-virus programs.
  • Remote Troubleshooting: Ability to perform remote troubleshooting and provide clear instructions.
  • Computer Systems Knowledge: Thorough knowledge of computer systems and IT components.
  • Internet Security and Data Privacy: Good knowledge of internet security and data privacy principles.

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