Technical Support Specialist

2 weeks ago


Oklahoma City, Oklahoma, United States Coforge Full time

Position: Desktop Support Specialist

Required Skills: Deskside assistance, IT troubleshooting, SCCM, Active Directory 360, BitLocker, Autopilot, Field Support

Experience Level: 4+ years

Location: Oklahoma City, OK

Employment Type: Full-Time, Onsite

Coforge is seeking a dedicated Desktop Support Specialist who possesses the following qualifications:

  • Proven experience as a Deskside Associate Level 1.5, adept in imaging, troubleshooting laptops and desktops, resolving printer malfunctions, managing shipping, and handling equipment reception.
  • Minimum of 4 years of hands-on experience in deskside support.
  • Proficient in imaging techniques utilizing Pix boot, SCCM, and/or Intune.
  • Skilled in addressing Active Directory 360 challenges.
  • Familiarity with BitLocker, Multi-Factor Authentication (MFA), and Google Duo.
  • Experience with Autopilot configurations.
  • Capable of resolving Level 1 and Level 2 issues related to passwords, access, and general laptop concerns.
  • Experience in providing support to hybrid and remote users within a large enterprise framework.


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