Device Support Specialist

6 days ago


Oklahoma City, Oklahoma, United States INTEGRIS Health Full time
Job Summary

INTEGRIS Health is seeking a skilled Device Support Analyst to join our team. As a key member of our Information Services department, you will provide exceptional support to our end-users, ensuring the smooth operation of our data processing equipment.

Key Responsibilities
  • Respond to customer trouble calls and prioritize tasks as directed by the Device Support Analyst Team Lead.
  • Review and recommend hardware solutions, process associated paperwork, and follow established procedures for PCs, printers, and terminals.
  • Identify necessary spare parts and components, order, and maintain an adequate stock of spare parts in inventory.
  • Arrange and schedule installation or modification with customers, provide training as needed, and maintain inventory, documentation, records, and reporting tools.
  • Follow set procedures in managing trouble tickets and troubleshoot network connectivity across multiple hardware platforms, including AS400.
Requirements
  • Associates Degree and/or Technical Certificate in IT and 1 year of experience or 2 years of experience.
  • Hands-on maintenance and/or setup of personal computers, printers, and peripheral equipment and 2 years of customer service experience.
  • Working knowledge of PCs, printers, servers, and networking equipment.
  • A+ certification preferred.
  • Valid Oklahoma driver's license and automobile insurance verification and good driving record for the past three years.
About INTEGRIS Health

INTEGRIS Health is Oklahoma's largest not-for-profit health system, dedicated to partnering with people to live healthier lives. We offer a comprehensive benefits package, including front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave.



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