Guest Relations Coordinator

2 weeks ago


Ann Arbor, Michigan, United States Savas Full time
Job Overview

As a vital member of our team at Savas, the Host plays a crucial role in shaping the initial experience of our guests. This position is designed for individuals who are proactive and committed to delivering exceptional service, ensuring that every visitor feels welcomed and valued.

Key Responsibilities

  • Engage with guests in a friendly and professional manner, ensuring a warm welcome.
  • Maintain a polished and approachable appearance at all times.
  • Utilize reservation systems effectively to optimize seating arrangements and enhance guest flow.
  • Demonstrate a comprehensive understanding of our menu offerings and restaurant operations.
  • Communicate effectively with management and staff regarding guest flow and seating status.
  • Exhibit strong organizational skills and attention to detail.
  • Foster guest satisfaction by building rapport and enhancing their overall experience.
  • Act as a representative of Savas, promoting a positive image of our establishment.
  • Provide personalized service by noting guest preferences and offering recommendations for local activities.
  • Assist in maintaining the cleanliness and inviting atmosphere of the restaurant, including the host stand and common areas.

Qualifications

  • Previous experience in a customer service role within a dynamic environment.
  • Ability to work collaboratively as part of a team.
  • High emotional intelligence and interpersonal skills.
  • Adaptability to changing situations and environments.
  • Strong personal hygiene and professional appearance.
  • Capability to remain composed in a fast-paced setting.
  • Meticulous attention to detail in all tasks.
  • Commitment to maintaining high standards without compromise.
  • Reliability and consistency in performance.
  • Ability to synchronize with the restaurant's operational flow.
  • Availability to work on weekends is essential.

Compensation: $9 per hour plus tips, averaging $186 weekly.



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