Guest Relations Server

1 week ago

Ann Arbor, Michigan, United States Aventura Restaurant Full time

Job Type

Full-time, Part-time

Position Overview

As a vital member of our team at Aventura Restaurant, the Server plays a crucial role in delivering exceptional dining experiences. Our servers exemplify outstanding service and authentic hospitality, skillfully guiding guests through our diverse menu offerings while ensuring smooth restaurant operations.

Key Responsibilities

  • Warmly welcome guests within moments of their arrival, showcasing genuine appreciation and attentiveness.
  • Conduct thorough menu presentations, demonstrating in-depth knowledge of our culinary and beverage selections. Address guest questions regarding ingredients, preparation techniques, and dietary considerations to guarantee a delightful dining experience.
  • Customize menu explanations to resonate with guests' tastes and preferred dining styles.
  • Proactively anticipate and meet guest needs throughout their meal, adhering to established service standards and striving to surpass expectations.
  • Enhance sales and guest satisfaction by continuously expanding knowledge of menu items and identifying opportunities for improved service.
  • Support restaurant efficiency by diligently completing opening, running, and closing side work tasks.
  • Engage in pre-shift and ongoing training opportunities to promote continuous development and expertise.
  • Encourage teamwork by holding oneself and colleagues accountable to our high standards, fostering a positive and collaborative work environment.
Professional Expectations
  • Adopt a team-oriented approach to fulfill both team objectives and individual guest needs.
  • Exhibit emotional intelligence and effectively manage personal energy in a fast-paced atmosphere.
  • Maintain a positive demeanor, embrace opportunities for personal growth, and take pride in professional appearance.
  • Stay composed and focused in dynamic settings, demonstrating strong attention to detail and efficient task management.
  • Uphold our commitment to excellence by refusing to compromise on standards or take shortcuts.
Qualifications
  • Demonstrated experience in restaurant service roles, showcasing reliability and consistency.
  • Familiarity with POS systems and the ability to adapt to the restaurant's operational flow.
  • Team-oriented mindset.
  • Passionate and motivated individual.

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