Client Relations Coordinator
1 week ago
Position Title: Customer Service Representative
Job Category: Customer Service
Job Details:
Company Overview:
Cayman Chemical Company, Inc. is a leading provider of essential resources for scientific research, dedicated to enhancing human and animal health. Our extensive product catalog is continuously evolving to meet the diverse needs of our clientele. We also offer comprehensive service programs designed to support our clients in achieving their project goals.
Mission Statement:
Our mission is to facilitate groundbreaking research by employing a skilled team of professionals who develop innovative tools for research scientists.
Position Overview:
We are currently seeking a Customer Service Representative to join our team, working from 9:30 AM to 6:00 PM.
Key Responsibilities:
- Efficiently manage incoming calls from existing and potential clients.
- Maintain comprehensive records of client interactions, transactions, inquiries, and resolutions.
- Process and invoice orders received through various channels including phone, email, and online platforms.
- Oversee weekly international shipments to designated distributors.
- Ensure accurate and detailed entries in our database.
- Establish new customer prepay accounts.
- Stay informed about product back orders and special requests.
- Act as a liaison among different departments.
- Adhere to safety, security, and regulatory protocols.
- Comply with all company policies and procedures.
Qualifications:
Education: Associate's Degree preferred.
Experience: A minimum of two years in a customer service role is required.
Skills:
- Dependable and punctual.
- Clear and effective communication abilities.
- Strong organizational skills with the ability to prioritize tasks.
- Ability to work independently and maintain attention to detail.
- Proficient computer skills.
- Positive attitude with a willingness to learn and assist with additional duties as needed.
What We Offer:
- Competitive salary.
- Comprehensive medical, dental, and vision insurance.
- Life and disability insurance plans.
- 401(k) plan with company matching.
- Flexible spending accounts for medical and dependent care.
- Generous paid time off for vacations and personal reasons.
- Engaging employee events throughout the year.
- Over ten paid holidays annually.
- Education assistance programs.
- Flexible work schedules.
- Employee assistance programs.
- Casual dress code.
- Onsite gym facilities.
Cayman Chemical Company is committed to equal opportunity employment and does not discriminate based on race, color, sex, sexual orientation, religion, national origin, age, height, weight, disability, genetic information, citizenship, marital status, protected veteran status, or any other protected characteristic.
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