Senior Representative for Physician Relations
2 weeks ago
The Senior Representative for Physician Relations is a vital role within the Office of Patient Experience, dedicated to enhancing the interaction between referring physicians and our healthcare institution. This position is crucial in fostering an exceptional experience for both patients and healthcare providers.
Key Responsibilities
1. **Customer Engagement**: Serve as the primary point of contact for referring physicians, ensuring effective communication and problem resolution.
2. **Information Management**: Provide comprehensive and accurate information regarding various clinical departments, specialty clinics, and healthcare services.
3. **Relationship Building**: Establish and maintain trust-based relationships with physician practices through proactive communication and support.
4. **Coordination of Care**: Facilitate seamless coordination of care by managing referrals and ensuring timely responses to physician inquiries.
5. **Database Management**: Accurately document all interactions in the Customer Relations Management (CRM) system to maintain data integrity and support operational efficiency.
Qualifications
- An associate degree or equivalent experience in a relevant field.
- Proven customer service skills with a focus on problem-solving.
- Proficiency in medical terminology and familiarity with healthcare systems.
- Strong interpersonal and communication skills, both written and verbal.
Work Environment
This position may offer flexibility in work arrangements, including the possibility of remote work, depending on departmental needs. All employees are expected to maintain a high level of professionalism and contribute positively to the organizational culture.
Benefits
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