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Team Operations Coordinator

2 months ago

Ann Arbor, Michigan, United States Nothing Bundt Cakes - 295 Full time
Position Overview

The Nothing Bundt Cakes (NbC) Team Operations Coordinator plays a pivotal role in overseeing the daily functions of the bakery, ensuring a seamless guest experience and efficient cake production. This position is essential for maintaining brand standards and fostering a positive work atmosphere.


Key Responsibilities:
  • Guest Experience Management
    • Prioritizes guest satisfaction, exemplifying exceptional engagement and promoting a collaborative team environment.
  • Team Development
    • Assists in clearly communicating performance expectations and facilitating effective training to empower team members.
  • Operational Support
    • Engages with team members regularly to assess workload and progress, collaborating with supervisors to resolve challenges.
  • Training and Onboarding
    • Facilitates the training of new team members, ensuring they are equipped to meet performance standards.
  • Business Operations
    • Ensures punctuality for self and team, supporting all bakery opening and closing procedures.
  • Sales and Productivity
    • Assists in monitoring weekly sales goals and production plans, adapting to changing business needs.
  • Community Engagement
    • Participates in local outreach initiatives to enhance brand visibility and foster community relationships.
Core Values:
  • Demonstrates a commitment to teamwork and guest satisfaction.
  • Exhibits a strong drive for excellence and accountability.
  • Builds positive relationships and communicates openly with all stakeholders.
  • Maintains attention to detail in all tasks to ensure quality outcomes.

Qualifications:
  • High school diploma or GED; further education is advantageous.
  • 1-3 years of leadership experience in retail, hospitality, or food service sectors.
  • Proficient in basic retail math and P&L principles.
  • Familiarity with Microsoft Office Suite and a willingness to learn new technologies.

Work Schedule:

Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, as business needs dictate.