Guest Services Coordinator

1 week ago


Ann Arbor, Michigan, United States The Lash Lounge Full time
ABOUT US:

The Lash Lounge stands as the leading salon for Lash Extensions, boasting over 100 locations across the United States. We provide a comprehensive array of services, including Perming, Tinting, Threading, and more. Our mission is to foster a warm and welcoming environment while prioritizing the health and care of our guests' natural lashes.

POSITION OVERVIEW:

We are in search of a dedicated and skilled Front Desk Associate to enhance our salon's operations. This role emphasizes delivering exceptional customer service to all visitors, promoting membership options that offer significant savings, and nurturing a positive workplace culture. Your primary responsibilities will revolve around membership and retail sales, as well as scheduling appointments. If you possess a strong enthusiasm for sales and a commitment to outstanding customer care, we encourage you to consider this opportunity.

KEY RESPONSIBILITIES:
  • Boost membership and retail sales
  • Welcome guests and ensure a superior customer experience
  • Schedule appointments both in-person and via phone
  • Assist with salon operations, including inventory management
  • Maintain a tidy and inviting salon atmosphere
ESSENTIAL QUALIFICATIONS:
  • Minimum of 1 year in customer service or retail sales
  • Exceptional attention to detail
  • Capability to manage multiple tasks in a dynamic environment
  • Availability to work some weekends and evenings
  • Familiarity with MindBody Software is advantageous
BENEFITS:
  • Hourly wage based on experience plus commissions on sales
  • Opportunities for professional growth
  • Complimentary lash extensions and other salon services
  • Discounts on retail products


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