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Customer Service Representative II

2 months ago

Concord, North Carolina, United States McLane Company Full time
About the Role

This is a challenging and rewarding role that requires strong communication and problem-solving skills. As a Customer Service Representative II at McLane Company, you will be responsible for handling non-routine customer inquiries and issues, providing accurate and timely information and solutions to achieve customer satisfaction.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries via phone, email, and internet response, providing accurate and consistent information and solutions to resolve customer issues.
  • Issue Resolution: Research and resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Customer File Maintenance: Maintain accurate and up-to-date customer files, ensuring that customer information is current and easily accessible.
  • Training and Development: Train customers on various business applications to maximize company value and improve customer relationships.
  • Analysis and Reporting: Analyze customer requests and provide reports to decision-makers within customer organizations.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2 or more years of customer service experience required.
  • Skills: Strong verbal and written communication skills, organization and planning skills, and ability to type 45 wpm and perform 10-key by touch.
  • Software: Proficient in Microsoft Office applications.
About McLane Company

McLane Company is a leading provider of food and supply chain services. We are committed to providing our customers with exceptional service and support, and we are seeking a highly motivated and customer-focused individual to join our team.