Customer Service Representative

2 months ago


Concord, North Carolina, United States Lowe's Full time

Job Summary: As a Customer Service Associate at Lowe's, you will play a vital role in delivering exceptional customer service while maintaining a clean, safe, and well-stocked store environment. Your primary responsibility will be to provide a welcoming and professional experience for customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Greet and assist customers in a friendly and professional manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Store Maintenance: Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service area.
  • Product Knowledge: Develop and maintain a strong understanding of Lowe's products and services, enabling you to provide accurate and helpful information to customers.
  • Team Collaboration: Work collaboratively with other store associates to achieve sales goals, maintain store appearance, and provide exceptional customer service.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Strong Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional and courteous manner.
  • Basic Math Skills: Ability to handle cash and operate a point-of-sale system.


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