Security Supervisor II

2 weeks ago


Sparks, Nevada, United States Rail City Casino, Sparks, NV Full time
Job Overview

Position Summary: The Security Officer II is responsible for ensuring the safety and security of guests, staff, and company assets. This role involves anticipating potential issues and implementing preventive measures to avoid disturbances, injuries, and unauthorized activities.

Key Responsibilities:

  • Implement emergency response and evacuation protocols as instructed by management.
  • Enforce casino regulations and adhere to federal, state, and local laws.
  • Supervise the secure handling and transfer of monetary transactions between various departments.
  • Conduct regular patrols and inspections of designated areas to identify safety hazards and security breaches.
  • Investigate incidents and accidents, documenting findings and conducting interviews as necessary.
  • Maintain a visible presence to provide reassurance to guests and staff, addressing inquiries and deterring potential issues.
  • Monitor for suspicious activity, particularly unauthorized access attempts.
  • At management's discretion, manage the removal of individuals from the premises.
  • Address and resolve guest complaints when appropriate.
  • Provide escort services for guests and team members as needed.
  • Contribute to data collection for marketing purposes.
  • Perform additional duties as assigned.

Qualifications:

Previous experience in guest services is essential. Experience in law enforcement, casino security, or industrial security is advantageous. A high school diploma or equivalent is preferred. Strong verbal and written communication skills are required, along with the ability to investigate incidents, interview witnesses, and produce clear, factual reports. Candidates must be capable of thriving in a fast-paced, dynamic environment while maintaining physical endurance and a positive attitude under pressure. Proficiency in reading, writing, and speaking English is mandatory.



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