Security Operations Supervisor
2 weeks ago
Position Summary: The Security Shift Supervisor is responsible for ensuring the safety and security of guests, staff, and property by proactively identifying potential issues and addressing disturbances or violations of casino policies. This role involves training and mentoring security personnel, promoting exceptional customer service, and providing guests with information about ongoing promotions.
Key Responsibilities:
- Oversees the overall security and safety of the casino's patrons, employees, and assets.
- Evaluates the performance of security staff to ensure compliance with established standards and addresses any operational challenges within the Security Department.
- Provides training and guidance to security personnel on departmental procedures and protocols.
- Handles and resolves incidents involving guests and employees with professionalism.
- Monitors adherence to safety regulations and identifies potential hazards.
- Conducts investigations and prepares reports on security incidents and disturbances.
- Administers first aid and CPR as required.
- Collaborates with law enforcement agencies as necessary.
- Assists guests and employees with escorts upon request.
- Maintains vigilance regarding known and potential cheating activities, alerting management as needed.
- Stays informed about current cheating techniques and scams.
- Compiles and submits daily and weekly reports to the Security Director and relevant authorities.
- Exhibits fair and timely supervisory practices.
- Directs security staff during emergencies, including fire threats and other critical situations.
- Ensures the Security office is well-maintained and stocked with necessary supplies.
- Responsible for the timely management of surveillance equipment.
- Accurately completes and maintains all security-related documentation, including incident reports and logs.
- Conducts briefings for security personnel regarding incidents and updates during shift changes.
- Implements disciplinary measures when necessary.
- Assigns specific duties to security officers, such as patrols and escorts.
- Reviews security logs for accuracy and completeness.
- Determines when to involve law enforcement or emergency services.
- Supervises arrests in coordination with management.
- Oversees the enforcement of ejections and bans in consultation with management.
- Keeps relevant management informed of significant issues.
- Maintains a daily log of supervisory activities.
Qualifications:
To be successful in this role, candidates must demonstrate the ability to perform essential duties effectively. The qualifications outlined below represent the necessary knowledge, skills, and abilities required for this position. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
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