Security Operations Supervisor

1 week ago


Sparks, Nevada, United States Rail City Casino, Sparks, NV Full time
Job Overview

Position Summary: The Security Shift Supervisor is responsible for ensuring the safety and security of guests, staff, and property by proactively addressing issues and managing disturbances. This role includes the enforcement of casino policies and procedures, as well as training and mentoring security personnel.

Key Responsibilities:

  • Oversee the general security measures and protection protocols for the casino's patrons and employees.
  • Evaluate the performance of subordinate security staff to ensure compliance with established standards and resolve any operational challenges.
  • Provide training and guidance to security team members regarding departmental procedures and best practices.
  • Address and mediate incidents involving guests and staff effectively.
  • Monitor safety compliance and identify potential hazards within the premises.
  • Conduct investigations and prepare reports on incidents and disturbances.
  • Administer first aid and CPR as needed.
  • Collaborate with law enforcement agencies as required.
  • Offer assistance and escorts to guests and employees upon request.
  • Maintain vigilance regarding known security threats and inform management of any suspicious activities.
  • Stay informed about current cheating tactics and scams.
  • Compile and submit daily and weekly reports to the Security Director and relevant authorities.
  • Exhibit leadership by setting a positive example in public relations and maintaining a secure environment.
  • Respond to emergencies, providing direction to security staff and other employees during critical situations.
  • Ensure the security office is well-maintained and adequately supplied.
  • Manage the timely updating of surveillance equipment as necessary.
  • Accurately complete and maintain all security-related documentation, including incident reports and logs.
  • Conduct briefings for security officers and incoming supervisors regarding incidents and operational updates.
  • Implement disciplinary measures when necessary and maintain a fair approach to supervision.
  • Assign specific tasks to security officers, such as patrols and escorts.
  • Review security documentation for accuracy and completeness.
  • Determine when to engage law enforcement or emergency services.
  • Supervise any arrests made by security personnel, ensuring proper protocols are followed.
  • Maintain communication with upper management regarding security matters.
  • Keep a daily log of supervisory activities.

Qualifications:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The qualifications listed below reflect the necessary knowledge, skills, and abilities required for successful job performance.



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