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Night Operations Supervisor

2 months ago

Sparks, Nevada, United States Rail City Casino, Sparks, NV Full time
Position Overview

Oversee the implementation of policies related to all aspects of the gaming floor and dining services. Strive to meet organizational goals in customer satisfaction, service quality, and facility aesthetics by fostering a supportive and efficient work environment.

Key Responsibilities:
  • Ensure that all patrons receive a warm welcome and are provided with attentive, friendly, and courteous service consistently.
  • Manage cash handling procedures in accordance with established protocols to ensure accuracy and compliance.
  • Step in as necessary to uphold guest service standards and maintain operational efficiency.
  • Conduct regular inspections to ensure that all gaming machines and equipment are clean and functioning optimally.
  • Assist in executing marketing initiatives, promotional events, and advertising campaigns for the casino.
  • Maintain a thorough understanding of and ensure compliance with all relevant regulations pertaining to health, safety, labor, and gaming.
  • Safeguard the confidentiality of all sensitive information regarding guests, staff, and company resources.
  • Be familiar with the operation of the security alarm system.
  • Investigate incidents and prepare detailed reports for the Security and Human Resources departments.
  • Ensure that team members adhere to directives from their supervisors while performing their duties.
  • Manage staffing levels on the gaming floor and in dining services, making fair decisions regarding staffing adjustments based on business needs.
  • Provide requested information to department heads, HR, or Security as needed.
  • Continuously seek to support staff in all aspects of casino operations.
  • Be well-versed in casino policies and advise management on any violations of company rules and procedures.
  • Address customer complaints and work towards effective resolutions.
  • Participate in required meetings and training sessions.
Qualifications:

Education and Experience:

  • High School Diploma or equivalent preferred.
  • Experience in casino operations, particularly in slot management, is essential.

Language Skills:

  • Proficient in verbal and written communication in English.

Mathematical Skills:

  • Strong mathematical abilities; capable of accurately handling cash transactions.

Interpersonal Skills:

  • Outgoing and approachable demeanor, able to engage with both regular and new guests.
  • Solid understanding of gaming operations, particularly slots.
  • Ability to collaborate effectively with colleagues and management to resolve conflicts and customer concerns.
  • Must possess clear and informative writing skills.
  • Excellent organizational skills, including cash handling and accountability.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Maintain a high level of professionalism at all times, both on and off duty.

Reasoning Skills:

  • Effectively manage challenging customer interactions, aiming to de-escalate situations when possible.
  • Respond promptly to customer inquiries and feedback.
  • Encourage customer feedback to enhance service quality.
  • Focus on conflict resolution rather than assigning blame.
  • Maintain strict confidentiality regarding company operations and employee matters.

Technical Skills:

  • Basic proficiency in computer applications, including Microsoft Office Suite.

Certifications:

  • Gaming Registration.
  • Alcohol Awareness Certification.

Physical Requirements:

  • Ability to sit, stand, or walk for extended periods (up to 8 hours).
  • Capable of using office equipment such as keyboards and calculators.
  • Must be able to navigate the casino and operational areas effectively.
  • Must be at least 21 years of age.
  • Ability to reach, bend, stretch, and lift items weighing up to 50 lbs.
  • Ability to work in a noisy and smoky casino environment.