Hospitality Services Representative
1 week ago
The Hospitality Services Representative plays a crucial role in delivering outstanding guest experiences at the front desk of Woodspring Suites Arena. This position is integral to the smooth operation of the establishment, requiring regular front desk shifts along with on-call overnight duties as assigned by the On-Site Manager.
Living on-site is a requirement, and adherence to the hotel's operational policies is essential.
Key Responsibilities:
- Engage with guests to collect feedback and ensure their satisfaction
- Oversee front desk operations and address guest inquiries
- Achieve lead management and sales targets
- Provide training and support to team members across the property
Requirements:
- High school diploma or equivalent
- Preferred experience of at least 1 year in hospitality, retail, or food service
- Basic knowledge of office and front desk operations
- Excellent communication and conflict resolution skills
Abilities:
- Ability to follow established procedures and adapt to changes in daily tasks
- Maintain composure in high-pressure situations and effectively solve problems
- Commitment to living on-site at the hotel
E.O.E. M/F/D/M/V Drug-Free Workplace
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