Guest Services Representative

1 week ago


Hyattsville, Maryland, United States Marriott International Inc Full time
Position Overview

The role of a Front Desk Agent is not merely about facilitating guest check-ins and check-outs; it is about crafting an experience that is both memorable and distinctive. Our Guest Experience Experts are proactive in providing a comprehensive range of services that enhance the guest's entire stay. They are entrusted with the autonomy to navigate their environment and address needs as they arise.

Key Responsibilities

  • Manage operational tasks, respond to guest inquiries, and compile reports.
  • Share insights about the local area to enrich the guest experience.
  • Maintain a professional demeanor, ensuring adherence to company policies and procedures.
  • Safeguard company assets and uphold quality standards.
  • Engage in physical activities, including standing, walking, and lifting items weighing up to 10 pounds.

Essential Qualifications

Education: High school diploma or G.E.D. equivalent.

Experience: No prior experience in a related field is required.

Supervisory Experience: Not applicable.

Licenses or Certifications: None required.

Marriott International is dedicated to fostering a diverse workforce and promoting an inclusive culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, as well as any other basis covered under applicable law.

At Marriott Hotels, we are passionate about enhancing the art of hospitality, innovating at every opportunity while ensuring comfort and familiarity across the globe. As a member of the Marriott Hotels family, you will contribute to the promise of exceptional hospitality by delivering thoughtful and forward-thinking service that honors our legacy. With a name recognized worldwide for hospitality, we invite you to explore a fulfilling career with Marriott Hotels.

Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.



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