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Patient Service Representative
2 months ago
MedStar Health is seeking a highly skilled Patient Service Coordinator to provide exceptional customer service to patients in a fast-paced medical environment.
Key Responsibilities:- Initial Patient Contact: Serve as the first point of contact for patients, greeting them with a warm and friendly demeanor.
- Intake and Registration: Manage the intake process, screen for emergent conditions, register patients, verify demographic and insurance information, and explain patient responsibility for payment.
- Check-In and Check-Out Procedures: Perform check-in and check-out procedures by inputting patient charges and verifying demographic and insurance information.
- Patient Flow Coordination: Coordinate efficient patient flow through the practice or hospital department assigned.
- Support for Initiatives: Support organizational initiatives related to new technology, clinical programs, and improving the patient experience.
- 6 months to 1 year of experience in providing high-quality customer service, preferably in a healthcare setting.
- Working knowledge of IDX/GE Centricity business software.
- High School Diploma or GED.
- CPR Certification.