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Customer Service Representative

2 months ago

Hyattsville, Maryland, United States Peapod Digital Labs Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Peapod Digital Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities
  • Manage Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing clear and concise solutions to their problems.
  • Resolve Complex Issues: Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex customer issues.
  • Escalate Issues: Escalate complex and high-priority issues to appropriate coworkers, support groups, or vendors for resolution.
  • Track and Resolve Cases: Take ownership of all customer interactions, tracking the contact status to resolution using our CRM system.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required. An associate's or bachelor's degree is preferred.
  • Customer Service Experience: Prior call center experience is preferred, but not required.
About Us

Peapod Digital Labs is a leading digital innovation company that is part of the Ahold Delhaize family of brands. We are a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences through innovative technology and services.