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Guest Services Representative

2 months ago

Hyattsville, Maryland, United States Marriott International Inc Full time
Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

At Marriott International, we believe that every guest's experience should be exceptional. Our Front Desk Agents are dedicated to crafting memorable moments for our guests throughout their stay. They are proactive in providing a comprehensive range of services, ensuring that each interaction is meaningful and personalized.

As a Front Desk Agent, you will be responsible for managing various operational tasks, responding to guest inquiries, completing necessary documentation, and showcasing the highlights of the local area. This role requires a hands-on approach, as you will be actively engaging with guests and ensuring their needs are met promptly.

To excel in this position, it is essential to maintain a safe working environment, adhere to company policies, protect company assets, and uphold professional standards in appearance and communication. The role involves physical activity, including standing, walking, and lifting light objects, to ensure that all guest interactions are handled efficiently and effectively.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No prior experience required.

Supervisory Experience: Not necessary.

License or Certification: None required.

Marriott International is committed to fostering a diverse workforce and an inclusive culture. We uphold non-discrimination principles on any protected basis, including disability and veteran status, as well as any other basis covered under applicable law.

By becoming a part of Marriott Hotels, you will contribute to a legacy of hospitality excellence, providing thoughtful and innovative service that enhances the guest experience. Embrace the opportunity to be part of a global team where you can thrive, discover your purpose, and reach your full potential.