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Guest Services Representative

2 months ago


Hyattsville, Maryland, United States Marriott International Inc Full time
Position Overview

The role of a Front Desk Agent is pivotal in creating an exceptional experience for our guests. This position is not merely about managing check-ins and check-outs; it is about crafting memorable and unique interactions that enhance the overall guest experience. Our Front Desk Agents are proactive in delivering a comprehensive range of services that support guests throughout their stay.

Key Responsibilities
As a Front Desk Agent, you will:

  • Facilitate guest arrivals and departures with efficiency and warmth.
  • Address guest inquiries and requests promptly, ensuring satisfaction.
  • Manage operational tasks, including completing reports and sharing local area highlights.
  • Maintain a professional demeanor and uphold company standards in all interactions.

Work Environment
This position requires standing, sitting, or walking for extended periods and involves physical tasks such as lifting and moving objects weighing up to 10 pounds without assistance. Adhering to safety protocols and maintaining confidentiality is essential.

Qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Experience: No prior related work experience required.
  • Supervisory Experience: Not applicable.
  • Certification: None required.

Commitment to Diversity
Marriott International is dedicated to fostering a diverse workforce and an inclusive culture. We uphold non-discrimination principles across all aspects of employment.

At Marriott Hotels, we are committed to enhancing the art of hospitality, continuously innovating while ensuring the comfort of our guests. As a member of our team, you will contribute to a legacy of exceptional service and hospitality.