Patient Services Representative

5 days ago


Oakland, California, United States APR Consulting Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at APR Consulting, Inc. As a Patient Services Representative, you will be the primary point of contact for patients, responsible for registering and financially clearing patients for service delivery.

Key Responsibilities
  • Registration and Financial Clearance: Obtain and verify demographic, clinical, financial, and insurance information from patients, and enter this information into patient registration/accounting systems.
  • Patient Communication: Greet patients and family members, and provide exceptional customer service throughout all patient interactions.
  • Insurance and Medical Terminology: Utilize knowledge of insurance and medical terminology to authenticate and register patients for service delivery.
  • Time Management and Organization: Manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
  • Continuous Improvement: Contribute to the continuous improvement of Patient Access related processes within the area of influence.
Requirements
  • Education: High School Diploma or equivalent education/experience.
  • Experience: 1 year of recent relevant experience in patient access, financial counseling, or a related field.
  • Skills: General knowledge of patient access, financial counseling, and medical terminology; time management and organization skills; ability to work in multiple computer systems.
Working Environment

This position will be assigned to one of our affiliated hospitals/healthcare facilities. Our client is a leading healthcare staffing provider in the United States, and we are committed to providing exceptional patient care and service.



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