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Customer Service Representative

2 months ago

Oakland, California, United States Downtown Toyota of Oakland Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Downtown Toyota of Oakland. As a key member of our team, you will be responsible for providing exceptional customer service, managing appointments, and handling customer transactions.

Key Responsibilities
  • Customer Service: Provide professional, friendly, and efficient service to customers, responding to their inquiries and resolving any issues in a timely manner.
  • Appointment Management: Schedule and manage service appointments, ensuring that customers are informed and updated on the status of their appointments.
  • Transaction Processing: Handle customer payments and credit transactions, ensuring accuracy and efficiency.
  • Administrative Support: Assist with administrative duties, such as data entry and record-keeping, as needed.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Positive Attitude: Demonstrate a positive and professional attitude, with a strong commitment to customer satisfaction.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills: Proficient in using computer software and systems, including Reynolds & Reynolds Dealer Management System.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.