Patient Services Team Lead

1 week ago


Oakland, California, United States NorCal Imaging Centers Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Patient Services Team Lead to join our team at NorCal Imaging Centers. As a key member of our healthcare operations team, you will be responsible for leading a team of patient services representatives and ensuring the delivery of exceptional patient care.

Key Responsibilities:

  • Lead a team of patient services representatives to achieve high levels of patient satisfaction and service quality.
  • Develop and implement process improvements to enhance patient flow and reduce wait times.
  • Collaborate with healthcare providers and staff to ensure seamless communication and coordination of patient care.
  • Monitor and analyze patient feedback and satisfaction data to identify areas for improvement.
  • Develop and implement training programs to enhance staff knowledge and skills.

Requirements:

  • 3+ years of experience in healthcare operations or patient services.
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.

What We Offer:

  • A competitive salary range of $32.00 per hour.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Work Schedule:

Monday-Friday, 8:00am-4:30pm.



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