Patient Care Coordinator
2 weeks ago
Position Title: Patient Services Representative
Job Overview:
Join our team as a Patient Services Representative, where you will play a crucial role in enhancing the patient experience. This position serves as the primary point of contact for patients, ensuring they receive the highest level of service and support.
Key Responsibilities:
- Welcome patients and their families, gathering and verifying essential demographic, clinical, financial, and insurance information to facilitate seamless service delivery.
- Authenticate and register patients, ensuring all necessary information is accurately entered into the patient registration systems.
- Process signed physician orders and maintain an organized work queue to manage patient flow effectively.
- Conduct insurance eligibility checks and financial education, assisting patients in understanding their financial responsibilities.
- Collect patient payments, including co-payments and deposits, while ensuring compliance with financial policies.
- Collaborate with financial counseling teams for cases requiring additional support.
- Engage in continuous improvement initiatives to enhance patient access processes.
- Maintain positive relationships with colleagues across departments to ensure cohesive service delivery.
Qualifications:
High School Diploma or equivalent experience is required. A minimum of one year of relevant experience in a healthcare setting is preferred. Candidates should possess strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Skills Required:
- Knowledge of patient access and financial counseling processes.
- Familiarity with medical terminology and insurance practices.
- Proficient in various computer systems related to patient registration and financial management.
- Excellent problem-solving abilities and decision-making skills.
At US Tech Solutions, we are committed to providing equal employment opportunities to all qualified applicants. We value diversity and strive to create an inclusive environment for all employees.
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