Patient Engagement Coordinator
2 weeks ago
APR Consulting, Inc. is seeking a dedicated Patient Services Representative to join our team.
Position Overview: The Patient Services Representative will serve as the primary point of contact for patients, ensuring a seamless experience during their visit.
Key Responsibilities:
- Welcome patients and their families, collecting and verifying essential demographic, clinical, financial, and insurance information.
- Facilitate the registration process for patients, ensuring all necessary documentation is completed accurately.
- Process signed physician orders and maintain an organized work queue.
- Conduct insurance eligibility checks and provide financial education regarding patient accounts.
- Calculate and communicate estimated patient liabilities, collecting payments as required.
- Collaborate with financial counseling services for cases needing further assistance.
- Perform additional duties such as cashiering and managing communications as assigned.
- Enhance patient satisfaction by demonstrating a thorough understanding of the healthcare system and available services.
Continuous Improvement:
- Contribute to the development and implementation of process improvements within the Patient Access department.
Team Collaboration:
- Foster positive relationships with colleagues across departments to ensure effective communication and compliance with shared responsibilities.
Patient Satisfaction:
- Ensure compliance with revenue cycle tasks while delivering exceptional customer service.
- Authenticate patient identities throughout all interactions.
- Maintain knowledge of relevant laws, regulations, and organizational policies to uphold ethical standards.
Qualifications:
- High School Diploma or equivalent experience.
- Minimum of one year of relevant experience in a healthcare setting.
- Strong understanding of patient access processes and medical terminology.
- Excellent time management and communication skills, with attention to detail.
APR Consulting, Inc. is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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