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Service Operations Representative

2 months ago

Oakland, California, United States Sprudge Full time
Customer Service Representative at Sprudge

Sprudge, a prominent name in the coffee journalism sector, is in search of a Customer Service Representative to enhance our dedicated team. Our organization prides itself on delivering exceptional content and resources to coffee enthusiasts and professionals alike. If you have a love for coffee and a knack for assisting others, we encourage you to consider this opportunity.

Key Responsibilities:

  • Manage online order processing efficiently
  • Respond to customer inquiries through various communication channels
  • Ensure a well-organized and stocked retail environment
  • Support in-person retail activities
  • Oversee returns and reshipment processes
  • Leverage computer proficiency, particularly with G Suite, Magento, and Shipstation

We seek a meticulous individual who is adept with technology and possesses a genuine enthusiasm for customer service. If you are keen on joining our team, please share your relevant experience and your motivation for this role.

Note: All employees must comply with Covid-19 safety protocols, including proof of vaccination.