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Bilingual Customer Engagement Specialist

2 months ago

Charlotte, North Carolina, United States Coca-Cola Bottling Co Full time

Requisition ID: 198053

Location: Charlotte

Discover a Day in the Life of Our Team Members

Our Teammates are Our Greatest Asset.

We provide exceptional benefits, competitive salaries, opportunities for career growth, and advancement potential.

Full-time team members are also eligible for:

  • Comprehensive Training
  • Paid Time Off and holidays
  • 401(k) with company matching
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance - Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

Enhance and Advance Your Career with Us

Position Overview

The primary responsibility of the Bilingual Customer Engagement Specialist is to optimize the profitability of our clients' beverage requirements through effective relationship management. This role involves leveraging relationships to provide value, address brand/package gaps, expand flavor selections, and encourage engagement with our online ordering platform. Additionally, this position necessitates collaboration across various departments. A successful Bilingual Customer Engagement Specialist fosters partnerships with both internal teams and external clients to maintain and enhance market share and competitive positioning. Key activities include:


  • Executing Sales & Marketing Initiatives (Calls, Emails, and Chats)
  • Implementing Customer Engagement Strategies, including activities related to our online platform
  • Providing Sales and Support Services to Existing Clients
Key Responsibilities
  • Strives to sustain and expand the customer beverage portfolio and achieve sales targets by identifying gaps and opportunities, focusing on customer-centric selling and promotional activities, including sales support and engagement (primarily focusing on our online platform), working to boost sales and develop customer accounts through value-driven conversations, relationship building, and understanding diverse business needs (including outbound campaigns, incoming calls, chats, and emails).
  • Identifies and resolves customer issues; employs diplomatic strategies to de-escalate situations and effectively address concerns for both internal and external clients.
  • Emphasizes customer engagement, particularly enhancing and promoting the adoption of our online ordering platform. Provides general sales support, including troubleshooting, answering inquiries, resolving issues, and offering technical assistance.
  • Builds relationships with local field teams (sales and operations), delivery, and equipment services support personnel to effectively serve clients and meet business objectives.
Knowledge, Skills, & Abilities
  • Proficient in speaking, reading, and understanding a non-English language (e.g., Spanish, French, Mandarin)
  • Exceptional written and verbal communication skills with the ability to influence others
  • Demonstrates appropriate business etiquette and emotional intelligence
  • Advanced problem-solving capabilities
  • Strong organizational and planning skills
  • Proficient in computer skills with demonstrated experience in keyboarding (speed and accuracy), as well as MS Office Suite
  • Preferred experience in sales and/or strong business acumen supporting B2B interactions
Minimum Qualifications
  • High school diploma or GED
  • Knowledge acquired through 1 to 3 years of experience
  • Must pass company-sponsored third-party language assessment certification
Preferred Qualifications

N/A

Work Environment

Office Environment

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.