Automotive Customer Engagement Specialist

1 week ago


Charlotte, North Carolina, United States Independence Mazda Full time
Full-Time Automotive Customer Engagement Specialist

Independence Mazda is seeking a dedicated and customer-focused individual to join our team as a Full-Time Automotive Customer Engagement Specialist. In this position, you will play a crucial role in managing customer interactions, coordinating appointments, and nurturing customer relationships to enhance sales performance within our dealership.

We provide a competitive salary range of $30,000 to $35,000 annually, complemented by a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan with company contributions, paid time off, and employee discounts.

Key Responsibilities:
  • Address customer inquiries through multiple communication channels
  • Utilize CRM software to monitor and follow up on potential leads
  • Organize appointments for the sales team
  • Maintain accurate customer records within the CRM system
  • Conduct proactive outbound calls to potential customers
  • Deliver outstanding customer service
  • Collaborate with the sales team to achieve performance targets
  • Stay informed about product offerings and promotions
  • Follow up with customers post-sale
  • Consistently meet and exceed monthly performance goals
Qualifications:
  • High school diploma or equivalent required
  • Previous experience in customer service or sales preferred
  • Strong communication skills
  • Proficient in CRM systems and Microsoft Office Suite
  • Detail-oriented with excellent organizational skills
  • Self-driven and capable of thriving in a fast-paced environment
  • Flexible availability to accommodate varying work hours
  • Must pass a pre-employment background check and drug screening

Become a part of our team at Independence Mazda and embark on a fulfilling career in the automotive sector.



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