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Dental Office Coordinator

2 months ago


Chicago, Illinois, United States Great Lakes Dental Partners Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Great Lakes Dental Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Front Desk Operations: Manage the front desk, answer phone calls, schedule appointments, and greet patients with a friendly and professional demeanor.
  • Patient Records Management: Maintain accurate patient records, update demographic information, and ensure necessary documentation is completed for each visit.
  • Patient Communication: Handle patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction.
  • Team Collaboration: Collaborate with the dental team to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule.
  • Training and Development: Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen.
  • Compliance and Safety: Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements.
  • Treatment Environment: Ensure a clean and organized treatment environment, restocking supplies and equipment as necessary.
  • Patient Scheduling: Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs.
Requirements
  • 1 Year Dental Experience preferred
  • Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.
  • Ability to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure.
  • Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks.
What We Offer
  • Competitive hourly rate up to $21/hour
  • Health, vision, and dental insurance
  • Paid maternity leave
  • Holiday pay, PTO, and additional gifted hours
  • Ongoing training and career development opportunities
  • Scrub allowance
  • 401(k) retirement plan