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Office Assistant 2

1 month ago

Albany, New York, United States New York State Civil Service Full time

Job Summary:

The Office Assistant 2 position is responsible for providing administrative support to the Office of Temporary and Disability Assistance. The successful candidate will be responsible for answering calls, interviewing callers, and communicating with them clearly and politely to explain the process and next steps.

Key Responsibilities:

  • Answer calls in a busy call center and redirect them to the proper subject matter expert queue.
  • Interview callers to gather complete information and identify the purpose of the call.
  • Communicate with callers clearly and politely to explain the process and next steps.
  • Monitor and respond to inquiries in the Unit's shared mailbox.
  • Review and make necessary corrections to information in the Fair Hearing Information System about dispositions.
  • Review and accurately route incoming faxes via the Faxinator computer program.
  • Process incoming correspondence and quote it to the appropriate OAH staff.

Requirements:

  • One year of clerical experience.
  • Eligibility for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title.

Work Environment:

The Office Assistant 2 position is a full-time, permanent or provisional appointment. The successful candidate will work in a busy call center environment and will be required to work independently with minimal supervision.

What We Offer:

The New York State Civil Service offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.