Business Systems Analyst 2, Central Office Position

4 weeks ago

Albany, New York, United States New York State Civil Service Full time

Job Summary: The New York State Office of Mental Health is seeking a qualified candidate for a Business Systems Analyst 2, G-23, to work within the Office of Quality Management, Bureau of Quality Improvement (BQI), New York State Incident Management and Reporting System Unit (NIMRS).

Key Responsibilities:
Assist in the coordination and design of the NIMRS 2.0 application.
Assist in the planning and implementation of the NIMRS 2.0 rollout; including development of the training plan, statewide demos and training and documentation.
Report creation and dissemination; provide timely, accurate, data and reports in response to requests for this information
NIMRS ongoing database support including: support ongoing application maintenance and / or enhancements needed and engage with various stakeholders on business solution development.
Complete High-Profile Client Lookups as needed.
Provide NIMRS application (including report modules) User training and training material
Provide resolution for users and business staff with NIMRS questions/issues; including but not limited to; Justice Center reassignments, Field Central Office & CRM questions, and Freedom of Information Law (FOIL) requests.
Monitor NIMRS on an ongoing basis and work with ITS staff to prevent and resolve unexpected technical issues
Perform other NIMRS staff duties, when needed
Perform various Ad Hoc assignments/projects – directed by, and on behalf of, NIMRS leadership and/or NIMRS stakeholders, under the direction of the NIMRS Director

Requirements:
Must have a bachelor's or higher degree AND three years of business analysis* experience where your primary duty was performing three of the five following activities:
Using business analysis techniques to elicit requirements as the foundation for the solution to the organization's business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.* Business analysis includes the following: the use of requirement elicitation techniques for improvement or automation of processes or functions; conducting research and documenting the current state of business process or function; participating in the implementation of system changes and enhancements; conducting system tests using test scenarios and documenting results; creating training, including procedure manuals for end users regarding new procedures and software; engaging in post implementation review and assessment; identifying, analyzing and resolving of issues inherent to existing systems; and acting as a liaison and interpreter between stakeholders and end users of the system.

Additional Information: The New York State Office of Mental Health is an equal opportunity/affirmative action employer. Some positions may require additional credentials or a background check to verify your identity.

How to Apply: To be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to omhhrm@omh.ny.gov. Please include the title of the position and Vacancy ID #169154 in the subject line of your email when applying.

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