Senior Program Manager, Technical Events

2 weeks ago

Seattle, Washington, United States Amazon Full time

Overview

In the realm of AWS, thousands of Solutions Architects engage with clients weekly, guiding them through AWS Services in a secure and controlled environment. These interactions are pivotal in building customer trust and demonstrating how AWS Services can address their business and technical challenges.

Our dedicated team is responsible for developing and managing the products that facilitate these engagements, allowing Solutions Architects to concentrate on delivering impactful, high-quality experiences for our clients. We are in search of a seasoned Technical Program Manager (TPM) to join our ranks, collaborating closely with our Product Manager and Software Development Managers. The TPM plays a crucial role at the intersection of engineering, product management, operations, and customer interactions.

Key Responsibilities

  • Act as a representative of our team while collaborating with various teams and organizations.
  • Oversee cross-team dependencies, risks, and trade-offs, balancing developer experience with time to market.
  • Lead engineering and integration decisions across multiple teams and organizations.
  • Establish metrics and indicators to measure business success and ensure high-quality technical deliveries.
  • Maintain regular communication with senior management regarding status updates, risks, and change control.
  • Proactively identify and address strategic issues that may hinder the team's ability to achieve business objectives.
  • Drive continuous improvement in software development practices and processes, preparing the team for future scaling.
  • Manage complexity by understanding intricate business processes across various units, geographies, and product lines, and propose enhancements to improve customer experiences.
  • Deliver impactful results by designing metrics, collecting and analyzing data, and presenting findings and recommendations to senior management.
  • Foster strong relationships with stakeholders to comprehend priorities and collaborate effectively.

A Day in the Life

On a typical day, our TPM may assist Solutions Architects with inquiries about event creation or execution using our tools. By identifying recurring themes from customer feedback, they might update product documentation or partner with the Product Manager to propose new product features.

They may collaborate with an AWS Service Team to ensure the supportability of upcoming product features, providing guidance on how our products can facilitate new launches. Additionally, they might work with the Event Marketing team to plan and execute significant marketing events or participate in engineering sprint exercises, refining specific stories for delivery during that sprint.

About Our Team

Our team is dedicated to building and managing the products that drive interactive customer engagements, including Workshops, Immersion Days, Activation Days, Builders' Sessions, Hackathons, and more. We ensure these events are of the highest quality, secure, and effective.

Our systems facilitate hundreds of events weekly for tens of thousands of customers, helping them explore AWS Services in a safe and controlled manner. These engagements are essential in fostering customer confidence in AWS Services and illustrating how these services can resolve their business and technical challenges.

Basic Qualifications

  • 5+ years of experience in technical product or program management.
  • 3+ years of experience in software development.
  • 3+ years of experience working directly with engineering teams.
  • Experience managing programs across cross-functional teams, establishing processes, and coordinating release schedules.

Preferred Qualifications

  • 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.
  • Experience defining KPIs/SLAs to drive multi-million dollar businesses and reporting to senior leadership.
  • Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules.

Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across various US geographic markets. The base pay for this position varies based on market location and may differ depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and depending on the position offered, equity, sign-on payments, and other forms of compensation may be included as part of a total compensation package, alongside a comprehensive range of medical, financial, and other benefits.

  • Senior Technical Program Manager, Automated Marketing and Events

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Position Overview:The Senior Technical Program Manager for Automated Marketing and Events (AME) is pivotal in leveraging machine learning to create substantial impacts for both customers and the business. This role is part of Amazon's AME Technology team, which is dedicated to developing the largest-scale Search and Social Marketing systems on the...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    About Amazon Central Technical Operations Services (CTOS)Amazon Central Technical Operations Services (CTOS) serves as the primary line of defense in ensuring the high availability of the Amazon Retail Website. Our mission is to minimize customer-impacting events, making them shorter, less frequent, and less severe. We achieve this through large-scale event...

  • Senior Program Manager, Event Solutions

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Senior Program Manager, Event Solutions Job ID: | Amazon Web Services, Inc.At Amazon Web Services (AWS), we empower our Solutions Architects (SAs) to engage with customers through interactive experiences that illuminate the benefits of AWS Services in a secure and controlled environment.These engagements foster customer confidence in AWS Services,...

  • Senior Technical Community Program Manager

    2 weeks ago

    Seattle, Washington, United States AmazonWebServices Full time

    Overview: Are you an experienced Program Manager looking to make a significant impact on the scaling of technical expertise within AWS? We are establishing global communities of specialists to enhance our capacity to onboard, develop, and scale our technical resources worldwide. Role Significance: The Technical Field Communities (TFCs) are vital in...

  • Senior Technical Community Program Manager

    2 weeks ago

    Seattle, Washington, United States AmazonWebServices Full time

    Position Overview: We are seeking a seasoned Program Manager who is passionate about influencing the global landscape of technical expertise within AWS. This role is pivotal in establishing and nurturing global communities of specialists to enhance our capacity to onboard, develop, and scale our technical resources. Key Responsibilities: Develop a...

  • Senior Program Manager for Technical Initiatives

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Are you a visionary leader with a passion for transforming ideas into impactful outcomes? If you thrive in a dynamic environment focused on innovative pricing strategies, machine learning forecasting, and optimization projects, then this opportunity may be for you.Key Responsibilities: As a Senior Program Manager within the Amazon Devices Demand Planning...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job ID: | Services LLCWe are seeking innovative and entrepreneurial individuals who excel at tackling complex challenges. Our focus is on building a robust technical team dedicated to transforming advertising identity. The ideal candidate will leverage their technical expertise and proven program management skills.A Senior Technical Program Manager (TPM)...

  • Senior Technical Program Manager

    5 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join the AWS Neuron team at Amazon. As a key member of our team, you will be responsible for scoping and delivering large projects end-to-end, driving project schedules from design to release, and managing the production launch.Key ResponsibilitiesDrive execution of projects...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States ComTech Telecommunication Corporation Full time

    Position OverviewThe Senior Technical Program Manager will be responsible for orchestrating the development and execution of onboarding protocols essential for the deployment and upkeep of Next Generation 9-1-1 services.Key ResponsibilitiesOversee the communication and operational processes with telecommunications service providers.Coordinate both internal...

  • Senior Technical Program Manager

    2 months ago

    Seattle, Washington, United States Amazon Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Senior Technical Program Manager

    5 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Amazon Web Services (AWS) Marketing Science team. As a key member of our team, you will play a crucial role in driving the execution of complex scientific programs involving machine learning models, artificial intelligence systems, and causal econometric analyses.Key...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    About Amazon DatapathAmazon Datapath is a premier serverless platform designed for low-latency and high-throughput federated logical microservices. Envisioned as a comprehensive database application, Datapath serves a pivotal function as a distributed query engine, executing business logic for various features including options purchasing, search...

  • Senior Technical Program Manager, BuilderWorks

    1 week ago

    Seattle, Washington, United States Amazon Full time

    Senior Technical Program Manager, BuilderWorksAt Amazon, we're committed to delivering exceptional experiences for our customers and partners. As a Senior Technical Program Manager on the BuilderWorks Application Experience team, you'll play a critical role in shaping the future of our products and services.Job SummaryWe're seeking a seasoned technical...

  • Senior Technical Program Manager

    1 week ago

    Seattle, Washington, United States Apex Systems Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to join our team at Apex Systems. As a key member of our Infrastructure Services team, you will be responsible for leading complex, multi-disciplinary networking projects and delivering new methods of delivering technology solutions at scale.Key Responsibilities:Manage multiple competing...

  • Senior Principal Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States GE Healthcare Full time

    Job Overview At GE HealthCare, we are dedicated to advancing AI and cloud-driven solutions for our clients. Our offerings encompass all facets of computing services across cloud and edge environments, including sophisticated analytics, visualization, multi-modal learning, and various IT infrastructures. Our Science & Technology division is leveraging...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States Ll Oefentherapie Full time

    About the RoleThe Software Assurance Gateway team at OCI is expanding its efforts to develop and manage a suite of gateway services aimed at ensuring the security and integrity of services operating within customer environments. This team is dedicated to creating, maintaining, and operationalizing a new generation of services that prioritize resiliency,...

  • Senior Technical Program Manager

    1 week ago

    Seattle, Washington, United States Axon Full time

    Your ImpactAs a Senior Technical Program Manager, you will utilize your leadership capabilities and knowledge to collaborate with engineering and product management teams to steer projects from conception through design, development, and implementation. You will work closely with product management and engineering teams to convert initial ideas into...

  • Senior Program Manager, Technical Initiatives

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Overview: The Amazon Prime Technical Program Management (TPM) team is a dynamic group of professionals dedicated to overseeing significant technological projects that enhance Prime services, including Acquisition, Payments, Customer Experience, and International Expansion. This is an ideal environment for those eager to lead high-impact initiatives within...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    About the RoleJoin Amazon Inc as a Senior Technical Program Manager and be part of a team that influences the way millions of customers interact with our vast array of products.Key ResponsibilitiesDrive the development of innovative search solutions that enhance customer experience.Collaborate with cross-functional teams to ensure seamless project...

  • Senior Technical Program Manager

    2 weeks ago

    Seattle, Washington, United States Persistent Systems Full time

    About Persistent SystemsAs a reputable partner in Digital Engineering and Enterprise Modernization, we leverage extensive technical knowledge and industry insights to empower our clients to foresee and navigate future challenges. Our innovative solutions and offerings provide a distinct competitive edge, enabling our clients to transcend limitations and...