Account Director

5 days ago


Palo Alto, California, United States JLL Full time
Job Summary

We are seeking a highly experienced and skilled Account Director to join our team at JLL. The successful candidate will be responsible for developing and implementing account plans that deliver exceptional results for our clients.

Main Responsibilities
  1. Client Satisfaction
    Develop and execute account plans that meet and exceed client expectations, ensuring alignment with their objectives and interests.
  2. Team Leadership
    Build and manage high-performing teams that deliver operational excellence and drive employee engagement.
  3. Financial Performance
    Manage account financials to ensure plan is met or exceeded in both growth and profitability, mitigating risk for the organization.
  4. Business Growth
    Identify opportunities for account growth and develop strategies to expand the book of business with clients.
Professional Qualifications

The successful candidate will possess the following qualifications:

  1. Client Focus
    Dedicated to exceeding client expectations, proactively soliciting and responding to feedback and input from clients.
  2. Results-Driven
    Ability to translate account plans into solid delivery models, measuring relevant data and using it to reassess and adjust strategies.
  3. Natural Coach
    Clearly establishes performance expectations and goals for employees, providing point-in-time feedback and creating an environment with strong morale.
  4. Drives Growth
    Establishes and maintains effective relationships based on mutual trust and respect, driving business growth through credibility and presence.
  5. Solutions-Oriented
    Uses rigor and logic to solve difficult problems, identifying issues before they become problems and looking beyond obvious solutions.
  6. Firm Knowledgeable
    Understands the fundamentals of the outsourcing business and the real estate industry, knowing the various products offered and identifying opportunities within account plans.
Minimum Background Requirements

The successful candidate will possess a Bachelor's degree, with an MBA desirable. A minimum of eight years of progressive experience in commercial real estate, including retail property management, is required. In-depth understanding of financial aspects of site performance is essential.


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