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Patient Access Coordinator
2 months ago
We are seeking a highly skilled Patient Access Representative to join our team at Nationwide Children's Hospital. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and families, registering patients, and scheduling appointments.
Key Responsibilities- Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interview and register patients in registration areas that report up through Patient Access.
- Obtain accurate demographic, insurance, and physician information on registrations.
- Screen customer data to ensure patient eligibility for insurance indicated and communicate differences to the customer.
- Screen registrations to ensure insurance pre-certification and physician referral requirements are met and instruct the customer on requirements.
- Assist in identifying self-pay patients and referring them to financial assistance when applicable and instruct the customer on requirements.
- Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assist in the shadowing/precepting of new employees.
- High school graduate, Associate's Degree preferred.
- One-year previous healthcare experience preferred.
- CPR certification (based on position and as determined by manager).
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills required.
The Patient Access Representative will work in a fast-paced environment with frequent interruptions and must be able to multitask within a stressful environment.
Why Nationwide Children's Hospital?Nationwide Children's Hospital is a place where passion meets purpose. We are dedicated to providing the best possible care to our patients and families, and we are seeking individuals who share our values and are committed to making a difference.
