Patient Access Coordinator

5 days ago


Columbus, Ohio, United States Nationwide Children's Hospital Full time
Patient Access Representative Role

At Nationwide Children's Hospital, we are seeking a skilled Patient Access Representative to join our team. As a key member of our Radiology Administration department, you will be responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Responsibilities
  • Provide exceptional customer service to patients and families by applying best practices and standard operating procedures.
  • Interview and register patients in registration areas that report up through Patient Access.
  • Obtain accurate demographic, insurance, and physician information on registrations.
  • Screen customer data to ensure patient eligibility for insurance indicated and communicate differences to the customer.
  • Screen registrations to ensure insurance pre-certification and physician referral requirements are met and instruct the customer on requirements.
  • Assist in identifying self-pay patients and referring them to financial assistance when applicable and instruct the customer on requirements.
  • Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
  • Assist in the shadowing/precepting of new employees.

Qualifications
  • High school graduate.
  • Associates degree preferred.
  • CPR certification (based on position and as determined by manager).
  • Demonstrated computer skills required with the ability to navigate most current technology systems.
  • Strong administrative skills required.
  • Excellent customer service and organizational skills.
  • One-year previous healthcare experience preferred.

Minimum Physical Requirements
  • OCCASIONALLY 1-33% OF THE TIME (0.5 TO 2.5 HOURS): Squat/kneel, Reaching above shoulder, Driving motor vehicles (work required), Lifting/carrying up to 20 lbs., Pushing/pulling up to 60 lbs., Exposed to blood and/or bodily fluids, Loud noises.
  • FREQUENTLY 34-66% OF THE TIME (2.6 TO 5.0 HOURS): Bend/twist, Utilizing patient equipment.
  • CONTINUOUSLY % OF THE TIME (5.1 TO 12 HOURS OR GREATER): Standing, Walking, Sitting, Flexing/extending of neck, Hand use: grasping, gripping, turning, Repetitive hand/arm use, Computer skills, Pushing/pulling up to 25 lbs., Audible speech, Hearing acuity, Depth perception-vision, Color vision, Peripheral vision, Seeing-far/near, Problem solving skills, Decision making skills, Interpreting data skills, Communicable diseases and/or pathogens, Chemicals/medications, Ability to multi-task within a stressful environment.


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