Patient Access Lead

5 days ago


Columbus, Ohio, United States Nationwide Children's Hospital Full time
Job Summary

We are seeking a highly skilled Patient Access Lead to join our team at Nationwide Children's Hospital. As a key member of our Ambulatory Clinics team, you will be responsible for ensuring the smooth flow of patients through our system, coordinating with staff to assign workload, and ensuring timely and accurate completion of tasks.

Key Responsibilities
  • Monitor and manage the workload of Patient Access Representatives to ensure timely and accurate completion of tasks.
  • Provide support to line staff, answering questions of immediacy and serving in a supervision capacity as needed.
  • Supervise, evaluate, and develop assigned staff, providing timely feedback, coaching, and counseling.
  • Assist in identifying areas for improvement and implementing workflow and special projects.
  • Ensure scheduled patients are accurately pre-registered and managed care requirements are met prior to arrival.
  • Assist in training new Patient Access staff and maintain staff work schedules.
  • Ensure appropriate tools are available and functioning properly for staff to complete their jobs.
  • Maintain quality and productivity metrics and report to supervisor.
Requirements
  • Associate's degree or equivalent combination of education and experience.
  • Two years' experience in scheduling, billing, registration, insurance authorization, or customer service, with a healthcare environment preferred.
  • Excellent communication and customer service skills.
  • Detailed understanding of the revenue cycle and its impact on the hospital's bottom line.
  • Strong professional demeanor with the ability to establish credibility and rapport with staff and customers.
About Us

Nationwide Children's Hospital is a place where passion meets purpose. We are dedicated to improving the lives of children everywhere through innovative care and groundbreaking research. Our team is passionate about building, sustaining, and evolving an inclusive and equitable environment, and we are seeking individuals who share our values and commitment to excellence.


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