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Patient Access Representative Associate

2 months ago


Minneapolis, Minnesota, United States Optum Full time

Unlock Your Potential in Healthcare

Optum, in strategic partnership with Allina Health, is seeking a skilled Patient Access Representative Associate to join our team. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient experiences and efficient clinical operations.

Key Responsibilities:

  • Welcoming Patients: Greet and welcome patients in person, providing a warm and professional first impression.
  • Registration and Scheduling: Collect demographic and insurance information, check in patients, and direct them to their appointments or procedures.
  • Financial Management: Verify eligibility and benefits information, collect co-pays or deductibles, and respond to questions regarding financial assistance programs.
  • Administrative Support: Assist with scheduling add-on appointments, gather medical record information, and complete request for information forms.

Requirements:

  • 6+ months of customer service experience in an office/hospital setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work within the 2:30pm-11:00pm shift Monday - Friday
  • Ability to work every other weekend
  • Ability to work on-site for training within standard, daytime hours for first 3 weeks upon hire
  • Must be 18 years or older

Preferred Qualifications:

  • Revenue Cycle Experience
  • Epic experience

At Optum, we are committed to creating a culture of diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Join us in our mission to advance health equity and make a meaningful difference in the lives of our patients and communities.